Bike & Hotel Tour Reviews page 122
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★★★★★ Shirley Santucci
Disappointed
Danube Bike Path 8 Nights (Upscale Lodging)
Total lack of communication in not informing us that our biking would end 2 days early, which meant missing out biking through the Wachau valley . When I contacted Bike Tours that my husband was ill and could not make the trip. I should have been informed then that there were changes to the scheduled tour. The welcome meeting & bike fitting was a joke. There was absolutely no value in that 15 minute meeting. I had to adjust the handle bars myself and struggle through removing the battery for charging at the 1st two hotels that did not offer charging in the bike storage area. The electric bike itself was very good quality and comfortable to ride. The printed trip itinerary was easy to follow but did not offer much in the way of "do not miss" highlights along the way. In my opinion, only three of the hotels were worth the upscale category. I would not recommend this bike tour for anyone that has experienced quality bike tours previously.
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★★★★★ Chris MacMillan
Spectacular scenery, poor bike maintenance
Dolomites to Venice Along the Old Dolomites Railway Track
The scenery was spectacular and memorable. The hotels were good. However in the middle of the trip my bike handlebars came loose and the bike was very difficult to steer towards the hotel. Also I found the Funtastic navigation app to be unreliable.
- Countries included in this tour?
- Italy
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★★★★★ diane g
Salzburg to Salzburg has fantastic scenery but directions provided are unbelievably poorly developed
Tauern Bike Path (Salzburg-Salzburg)
Salzburg to Salzburg over 6 days is higher than a level 2. The terrain is hilly. I do not recommend this self guided tour because the german-speaking outfits they contract with provide totally inadequate self-guiding instructions. They do not know what a cue sheet is. They do not provide any directions as to north, south, east, west; they do not provide any street names. AND, the directions in English are very obviously translated very poorly from the German. In addition, there is no way to find your hotel once off the bike path. You have to depend upon good route finding skills for this hotel finding as well as the entire trip. We had this same experience with bike tours.com 7 years ago and thought they might have gotten better at directions. We gave bike tours feedback at that time, and our friends gave feedback on their german-speaking directions on their self-guided tour, and nothing changed. Hence I am writing this review without making a customer complaint becaue I do not believe bike tours will fix this problem. AND, THIS TOUR REQUIRES ONE TO CONSULT 3 SETS OF INSTRUCTIONS THROUGHOUT THE TRIP. 2 sets of friends had exactly the same experience. 2 stars are for getting our luggage to each hotel before we arrived; and the hotels were gracious and accommodating.
- What was the date of your tour?
- September 2016
- How many tours have you completed?
- 6
- Difficulty (actual vs. expected)?
- Somewhat harder
- Do you recommend this tour?
- No
- Countries included in this tour?
- Austria
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★★★★★ John Parsons
Can't recommend it
Aare Cycle Route: Along the Jura, Aare, and Rhine Rivers
Food organization poor. Rhine River portion very industrial
- How many tours have you completed?
- 1
- Difficulty (actual vs. expected)?
- Somewhat harder
- Do you recommend this tour?
- No
- Countries included in this tour?
- Switzerland
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BikeTours.com staff reply from Lindsay Nash
Hi John, thanks very much for your review. We're sorry to hear this trip did not meet expectations. Since this is a self-guided tour, only breakfast is provided. The rest of the meals are on your own, as is typical with self-guided tours. We're glad to see, though, the higher ratings for the local tour company services and bikes/equipment. Thanks again for your feedback.
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★★★★★ kirbymom
Great Effort but we were frequently lost
A Taste of Italy: Emilia-Romagna
We had titanium bikes and a very intro. Unfortunately we were lost so often that instead of enjoying time at q location, we were biking around asking locals and using our compass. I think Bike Tour tried too hard to use route with less traffic or a bicycle trail. This made it very hard to get in and out of cities. We had both a bike gps with the routes inputted and the written instructions. Just give us the most direct route out of the cities.
The hotels were nice and mostly well located. Sometimes they weren't well located like the one on the farm. We very much enjoyed the cooking class, the visit to the balsamic vinegar producer, and the gelato machine making -- that ws great. Also the dinners and breakfasts were very good to excellent.
I would recommend this tour IF the routes were adjusted and the visit to the farm was eliminated- What was the date of your tour?
- 10-4-16
- How many tours have you completed?
- thousands of miles w/o guides
- Difficulty (actual vs. expected)?
- As expected
- Do you recommend this tour?
- No
- Countries included in this tour?
- Italy
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★★★★★ pmcmanamon
Tour instructions were outdated, and hard to follow
Strasbourg to Mainz: Imperial Cities and Charming Landscapes Along the Rhine
The cities we visited were great, and so were the hotels. I was warm, so air conditions would have been nice, but not a big deal. The tour instructions consisted of a generic book with instructions, and a generic set of maps. The maps were not that detailed. When the maps disagreed with the instructions the maps were right. The signage along the routes changed since they made the instructions . We were told to look for a large E along European bike paths, but it appears to have been replaced by a circle with 15 inside it, i guess for the # of countries in the EU. The bikes were great. The luggage was always delivered on time. I downloaded a Eurobike app to help with the directions, but it did not work well. In order to update my positions I had to quit the app, and restart it. The Biketours people did suggest a new app, RidewithGPS, that worked much better. Because they did not have cues the pass could not tell me ahead of a turn, but it did tell me if we go off course.
I think the local tour company, Eurobike, needs to update their instructions. I also would appreciate if they made unique instructions for each tour. The instructions start and end at a city center. When we got close I would use google maps to find the hotel directly, rather than going to the city center and then to the hotel. My ideal would be a unique set of instructions for a tour, with small maps above or below each instruction. We have had that with other tours, but different providers. On this tour I could not mount my instructions and maps so I could see both while riding, I picked the instructions. In some cases they recommend stopping at a certain place for lunch, but you cannot see if from the tour route, and there is no map to locate it.
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★★★★★ quin101
Beautiful area but hectic pace
Baltic Capitals: Historic Cities of Vilnius, Riga and Tallinn
We did experience the Baltic Countries and we went to places we never would have seen. But, there are issues about the tour, that others should be aware of, the cycling was much faster then we thought, often cycling on roads, busy roads,it was not a relaxed pace, one guide for 15 riders, people often got lost/left behind. We never arrived to the hotel until at least 8pm No free time, no time to shop, take pictures. We feel the guide was unorganized, no care for the slower riders. When we booked this tour it was rated as a 1 in difficulty. This is too low for the terrain and pace that we encountered.
That said we are still glad we did the tour as we did see beautiful and interesting places. I hope the company makes some changes to the tour to make it more enjoyable to all.
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★★★★★ Francisco Averhoff
beautiful countryside
Cycling Paradise of Provence - to and from Avignon
the hotels were very nice (we upgraded) and the bike riding was very doable and the countryside was beautiful. we have done 5 self guided bike tours through biketours.com and have been very satisfied, however for this trip the actual travel agency in France (Walk Inn) was unsatisfactory: 1. they did not meet with us and did not go over the routes; 2.did not meet with us to go over the bike equipment; 3. we had trouble with the GPS system on our phones and they provided no assistance; 4. the written maps/routes did not match the routes on the GPS (once we were able to get it on our phone); 5. the GPS routes that we finally downloaded were often for the trip going in the opposite direction which made the navigation more challenging; 6. Finally, the hotel transfers and bike provider were subcontracted by Walk Inn making coordination difficult and furthermore, Walk Inn did not answer our calls using the phone number provider for emergency contact. Overall because of the in country travel agency , Walk Inn, this trip was only fair and could have been excellent.
- Countries included in this tour?
- France
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★★★★★ Debra Miller
A Bit Disappointing
Danube Bike Path 7 Nights (Classic)
Cycling along a paved path along the Danube was relaxing for our group of four. Day three was truly beautiful with cobblestone roads and colorful houses in the villages. Wish we had gone earlier in the year as many restaurants and shops were closed for the season.
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★★★★★ GregR
Too much highway biking
Dolomites to Trieste via Lake Bled at the Foot of the Julian Alps
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★★★★★ Collette
Lecce Loop of the Trip is Beautiful
Apulia and Basilicata: Alberobello to Lecce
The segment of this trip within the Puglia region provided stunning views almost all day long of the Adriatic and Ionian Seas. We took frequent advantage of public beaches, stopping for a swim along the way, and the towns were charming, making it easy to linger over an espresso and seaside lunch, or tour on foot once we were settled into our hotel for the night. Our E-bikes made us happy as this Puglia section of the route is quite hilly. The hotels were excellent to good, and the GPS mapping on our phones made it super easy to stay on track or find the route after we had chosen to deviate from it. This portion of the trip was a delight.
The first third of this bike trip includes the the route from Matera to Alberobello and Ostuni. A previous reviewer had mentioned, "an inordinate amount of garbage," on this section. I cannot stress enough how the garbage surpasses the word "inordinate." Hundreds of thousands of water bottles, household trash, appliances, used diapers and debris of all sorts litters the first three days of this trip, like riding through an open landfill.
This section of the Basilicata route has long been abandoned for repair. We had to turn off the "emergency SOS" app on our phones - the one that calls your emergency contact using severe shaking of your phone - due to the broken concrete and tar on these roads as our phones kept sending SOS pings out to family members in the US. Where I live, I often have to ride on gravel roads and those seemed like a dream compared to these first 3 days of road conditions. The Lecce portion of this trip was great but I cannot recommend this trip if it includes the first section. Bike Tours is wonderful, this was our second trip with them and we plan more, but I will heed reviews, which is why I'm offering this one.- What was the date of your tour?
- Sept 26 - Oct 1, 2021
- How many tours have you completed?
- two
- Difficulty (actual vs. expected)?
- As expected
- Do you recommend this tour?
- No
- Countries included in this tour?
- Italy
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★★★★★ May
First family cycling trip completed!
Danube Bike Path 8 Nights (Upscale Lodging)
Overall a satisfactory trip! The GPS is very useful for navigation. The hotels are great! Just on first day, we find that 2 of the 4 bikes are not fit. We have enter our age and height and has not been told specifically what kinds of bikes will be assigned. I found that they just give standard bikes for adult female and male disregard our height and age (Asians in average are shorter than Westerners.) The person, Robert, arrived for “bike fitting” was not helpful at all. He suggested my daughter to cycle 30km to their bike shop to change bike. When we asked him to call customer service, he said he didn’t have Wi-Fi. So, Eurobike send a staff without communication methods to help customers’ solve problems? Finally, Robert had to use my phone to call the CS number. And in the phone, he said we are “bla, bla, bla.” Is it the customers cannot voice their requests, even the bikes are not fit and customers have to take the risk of getting hurt or accident? and seems to Robert, customers’ requests are “bla, bla, bla..” And customers need to take the riding risk to go 30km to change bike? Later he mentioned it may need to charge EUR 50 per bike change if need to switch bikes in Passau. I have emailed biketour and I am grateful that next day the 2 bikes were changed without additional charges. In second day, Simon is much more helpful. Simon helps us do the testing & it works. Simon is v polite and helpful. Passau is the starting point of Danube cycle path. I feel strange that the outsource company does not have a bike rental centre there. This is our first family cycling trip and it did create stresses at the beginning. The outsource company probably need to have better communication with biketour.
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★★★★★ Elizabeth Anderson
Not ideal
Bolzano to Verona: Orchards, Mountains & Timeless Culture
Sorry, this tour was not great. We have used biketours.com for five different trips and this was our least favorite. The hotels were way out of the city centers making it difficult to get dinner or see sights after biking. The routes were not well planned.
- What was the date of your tour?
- September 2025
- How many tours have you completed?
- Lots and lots
- Difficulty (actual vs. expected)?
- As expected
- Do you recommend this tour?
- No
- Countries included in this tour?
- Italy
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★★★★★ John (Jay) Bonitt
Significant elevation!
Tuscany and Umbria: Cycling in the Heart of Italy
This was our fourth self-guided Biketours.com trip, the firs three were five-star successes. This one was the most disappointing, not because of the region or places to stay…all were good! But, this trip had over 16,400 ft. Of elevation..even on E-bikes (for the first time) it was VERY difficult. We saw only one or two road bikers the entire trip, whereas on the previous trips we saw lots of road bikes. As experienced bike tours.com travelers we’re pretty attuned to following direction…this particular trip had poor written and app directions. If you are interested in this particular trip you had better be in the best shape of your life. It is not a moderate level trip…even on an e-bike.
- What was the date of your tour?
- June 2022
- How many tours have you completed?
- 6
- Difficulty (actual vs. expected)?
- Much harder
- Do you recommend this tour?
- No
- Countries included in this tour?
- Italy
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★★★★★ Gabby
Not as expected.
Venice to Florence: From Rialto Across the Sea to Ponte Vecchio
The route wasn’t as exciting as expected.
The basic bike offered is AWFUL, not suitable for these kind of trips. You have to pay for the “upgrade” one.
Customer service wasn’t good. They couldn’t accommodate any changes, even when requested 48 hours in advance.
Most hotels were disappointing although well located, with the exception of the first one in Mestre. It was in the middle of nowhere, it doesn’t make sense to start the trip from that place.
Not the best trip we’ve done for sure.- How many tours have you completed?
- 10 +
- Do you recommend this tour?
- No
- Countries included in this tour?
- Italy
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★★★★★ Leslie Wilson
Very disappointing
Lake Garda (Based in One Hotel)
The bikes,local tour provider & maps where not an acceptable standard or adequately explained to our bike group. We all goind this to be very disappointing.
- What was the date of your tour?
- September 2024
- How many tours have you completed?
- 4
- Difficulty (actual vs. expected)?
- As expected
- Who is this tour suitable for?
- Solo travelers, Families with teens
- Do you recommend this tour?
- No
- Countries included in this tour?
- Italy
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★★★★★ Michael Beiley
Mediocre bike trip
Nature, Villages & Castles of the Loire River Valley
This is our 6th bike trip in Europe as an older couple and our least favorite. The chateaux (chateaus) were the highlights with beautiful gardens and art work. The beginning town of Blois and last town of Ambroise were charming and the best part of the trip. The biking along the Loire the very first day and last day were the prettiest. Most of the biking was along dedicated bikepaths or very quiet roads. Otherwise, the bicycling though flat farmland, small towns with zero to very limited restaurants, and vineyards without opportunity to for tastings was very uninspiring. The tour operator booked us in a hotel for two nights when the restaurant was closed and the nearest town was 4km through a forest at night if we wanted to eat dinner. They also booked a canoe trip for 2:30 when we passed through it was 11:00 a.m and closed (we asked for a refund but they never replied.) The hotels other than the first and last day were very average. Overall, the 4 chateaux and the two 1/2 days biking along Loire river were the highlights, the rest was mediocre.
- What was the date of your tour?
- Sept-Oct 2023
- How many tours have you completed?
- 6
- Difficulty (actual vs. expected)?
- Much easier
- Who is this tour suitable for?
- First-time bike tourists
- Do you recommend this tour?
- No
- Countries included in this tour?
- France
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★★★★★ Andrew Lindsay
Disappointing Tour - Did Not Meet Expectations
Cycling the West Balkan Triangle
Positives:
1) The e-bikes were very good and well maintained; the routes were generally excellent if a little short for e-bikes (rides often finished early afternoon whereas on most other organised cycle trips I've been on they were spread out over most of the day).
The rides from Herceg Novi to Kotor; Ravno to Ston and Ston to Kun were particularly enjoyable - brilliant scenery and quiet roads.2) Accomodation - Hotels were all very good apart from Marija 2. This hotel was a good 20 minute walk from Kotor; room was clean but rather dark and miserable (no view; no balcony but lots of signs instructing occupants what not to do). Fried eggs at breakfast were cold). By contrast the Hotel Stancia in Ravno was a delight.
3) Food - This was an enjoyable part of the tour. The 'included' lunches and evening meals were very good. The lunches at Ravno, Ston and Kun were especially enjoyable - offering liquor tasting; olive grove visit and locally produced food respectively. The local restaurants we chose for our evening meals were also excellent.Areas To Improve: As a guided introduction to the West Balkans this trip has nothing to recommend it. The guide, while perfectly charming and an excellent cycle tour leader, had next to nothing to say about the countries we visited (their history; their customs and culture; their flora and fauna). I suspect his Company has never provided any training on how to be a tour guide.
This tour makes it very easy to miss exploring the old town of Herceg Novi; the walls of Kotor and Cavtat Old Town (indeed most of the group did) because they were never recommended or even mentioned; nor did we cycle to them). Dubrovnik is the jewel (albeit a very busy jewel) of the West Balkans and it would be very easy to book this tour and never see it (the old town is a 40 minute walk from the Hotel Adria).
I've cycled many times with Explore and Exodus on group guided tours and their delivered experience is vastly superior to that of BikeTours.com.
- What was the date of your tour?
- April 2024
- How many tours have you completed?
- I've been on well over 20 bike tours. The West Balkan tour is bottom quartile. Your guides need training. Happy to provide more feedback.
- Difficulty (actual vs. expected)?
- Much easier
- Who is this tour suitable for?
- First-time bike tourists, Solo travelers, Families with teens
- Do you recommend this tour?
- No
- Countries included in this tour?
- Croatia, Montenegro, Bosnia and Herzegovina
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★★★★★ Sheedy
Disappointing
Venice to Florence: From Rialto Across the Sea to Ponte Vecchio
We'd done the Mosel bike tour last year and it was picturesque, beautiful small towns, places to stop. This year we booked this trip to Italy to celebrate a 40th wedding anniversary. On the plus side, Marco from Eurobike was extremely helpful. Good advice and help with bikes. Always on call by phone. The first stop to Chiaggo was beautiful. They left champagne in our room for our anniversary. Really sweet.
But after that the ride was super boring. Long stretch of riding alongside cow pastures or crossing busy roadways. No where to grab a bite to eat. Kind of like riding through the flatlands of Texas. We finally ditched the tour after 4 days and had them pick up our bikes instead of our luggage and went off and did our own thing. Again bike company was great and helpful, it just isn't a good bike trip.- What was the date of your tour?
- June 2018
- How many tours have you completed?
- 2
- Difficulty (actual vs. expected)?
- Somewhat easier
- Do you recommend this tour?
- No
- Countries included in this tour?
- Italy
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★★★★★ Christopher Blair
Strasbourg - Mainz
Strasbourg to Mainz: Imperial Cities and Charming Landscapes Along the Rhine
It was okay.
First day, bags were not picked up. Had to call. Delivered after dinner time. Expected some explanation or perhaps an apology. Nothing.
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